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Microsoft MB4-198 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Retail Management System |
| Exam Number: | MB4-198 |
| Exam Format: | Scenario-based, Multiple-select, Multiple-choice |
| Certificate Validity Period: | Retired, no longer valid |
| Related Certifications: | Microsoft Dynamics Retail Solutions Microsoft RMS Implementation |
| Exam Duration: | 90–120 |
| Exam Price: | USD $150–$165 |
| Passing Score: | 700 / 70% |
| Available Languages: | English |
| Real Exam Qty: | 45–75 |
| Recommended Training: | Microsoft Retail Management System Official Documentation |
| Exam Registration: | Pearson VUE (historical) Microsoft Retired Exams List |
| Sample Questions: | Microsoft MB4-198 Sample Questions |
| Exam Way: | Proctored via Pearson VUE / Prometric (before retirement) |
| Pre Condition: | No official prerequisites; recommended experience with Microsoft RMS, retail operations, and basic IT administration |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-certification-exams |
Microsoft MB4-198 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Store Operations Management | 30% | - Customer management and loyalty programs - Pricing, discounts, and promotions - Creating and managing inventory items - Processing sales, returns, and exchanges |
| Topic 2: Headquarters and Multi-Store Administration | 25% | - Reporting and analytics - Data synchronization between HQ and stores - Centralized inventory and purchasing - User security and permissions |
| Topic 3: Maintenance and Troubleshooting | 20% | - Resolving common errors and connectivity issues - Performance optimization - Database backup and restore - Upgrades and service packs |
| Topic 4: Installation and Configuration | 25% | - Setting up POS hardware and peripherals - Installing RMS Headquarters and Store Operations - Configuring database and server settings - System requirements and prerequisites |
By Julia
