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Microsoft MB2-868 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics CRM 2011 Applications |
| Exam Number: | MB2-868 |
| Exam Duration: | 90–120 |
| Related Certifications: | MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration MB2-867 Microsoft Dynamics CRM 2011 Installation and Deployment MB2-876 Extending Microsoft Dynamics CRM 2011 |
| Passing Score: | 700 / 1000 |
| Exam Price: | USD 150 |
| Exam Format: | Multiple Choice, Multiple Select, Scenario-Based Questions |
| Certificate Validity Period: | Retired, no active validity |
| Real Exam Qty: | 75–102 |
| Available Languages: | English, French, German, Italian, Japanese, Russian, Spanish, Portuguese (Brazil), Chinese (Simplified) |
| Recommended Training: | Microsoft Dynamics CRM 2011 Applications Official Study Guide Microsoft Official Training Course 80294A |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: | Microsoft MB2-868 Sample Questions |
| Exam Way: | Proctored onsite at authorized test centers; online proctoring not available |
| Pre Condition: | No official prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2011 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/previous-versions/microsoft-certification/mb2-868 |
Microsoft MB2-868 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Marketing Automation Applications | 27% | - Use sales literature and marketing collateral - Manage marketing lists - Work with campaign responses - Create and manage campaigns |
| Managing Service Scheduling Applications | 19% | - Resolve scheduling conflicts - Understand service scheduling concepts - Schedule, reschedule, and manage service activities - Set up sites, facilities, equipment, and resources - Create and configure services and selection rules |
| Managing Sales Applications | 30% | - Use products, price lists, quotes, orders, and invoices - Manage leads and lead qualification - Work with accounts and contacts - Set up and track sales goals - Manage opportunities and sales pipeline |
| Managing Service Management Applications | 24% | - Work with service dashboards and reports - Use knowledge base articles - Manage contracts and entitlements - Create and manage service cases |
Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)
A) yourself
B) a business unit
C) a user
D) a resource group
E) a team
2. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)
A) moving records by dragging and dropping
B) 15-minute reminders for service activities
C) attaching files before saving an email activity
D) email signatures
3. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads.
How can the owner of the distributed campaign activities be assigned?
(Choose all that apply.)
A) The activities can be assigned to a specific user.
B) The activities can be assigned to you.
C) The activities can be assigned to a list of users.
D) The activities can be assigned to a team.
E) The activities can be assigned to the owners of the lead records.
4. You are creating a personal dashboard in Microsoft Dynamics CRM 2011. Which of the following components can you include on the dashboard?
A) charts and lists
B) charts and reports
C) only charts
D) only reports
5. In Microsoft Dynamics CRM 2011, a case is in a specific queue that is not the service queue.
You need to ensure that the case is in the service queue so the service team can work on the case.
Which of the following actions will achieve the goal?
(Choose all that apply.)
A) Assign the case to the service team.
B) Route the queue item to the service queue, and assign the queue item to the service team.
C) Open the queue item details, set the Worked By attribute to the service team, and set the Queue attribute to the service queue.
D) Add the case to the service queue.
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: B,D | Question # 3 Answer: A,B,D,E | Question # 4 Answer: A | Question # 5 Answer: B,C |
By Lambert
