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Microsoft MB2-186 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft CRM Applications Professional v.1.1 |
| Exam Number: | MB2-186 |
| Exam Duration: | 90–120 |
| Related Certifications: | Microsoft CRM Customization v.1.2 (MB2-185) Microsoft CRM Installation and Configuration v.1.2 (MB2-184) |
| Exam Price: | USD $125–$150 |
| Exam Format: | Multiple-choice questions |
| Certificate Validity Period: | Retired, no longer available |
| Available Languages: | English, French, German, Spanish, Italian, Japanese, Chinese (Simplified) |
| Passing Score: | 700/1000 |
| Real Exam Qty: | 40–60 |
| Recommended Training: | Microsoft Official Dynamics CRM Documentation |
| Exam Registration: | Microsoft Learn Retired Exams |
| Sample Questions: | Microsoft MB2-186 Sample Questions |
| Exam Way: | Onsite at Pearson VUE testing centers; retired, no longer offered |
| Pre Condition: | No formal prerequisites; recommended experience with Microsoft CRM 1.1/1.2 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-certification-exams |
Microsoft MB2-186 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales Management | 25% | - Accounts and contacts - Leads and opportunities - Quotes, orders, and invoices |
| Topic 2: Customer Service Management | 25% | - Contracts and entitlements - Knowledge base management - Cases and service activities |
| Topic 3: Core CRM Concepts and Navigation | 15% | - User interface and navigation - Security model and roles - Microsoft CRM architecture |
| Topic 4: Marketing Automation | 15% | - Marketing activities - Lead qualification process - Campaigns and lists |
| Topic 5: Configuration and Integration | 20% | - Integration with other Microsoft products - Basic system customization - Workflows and automation |
By Gill
