Exam Code: HP3-X03
Exam Name: Servicing HP ProBook Notebook Products
Certification Provider: HP
Corresponding Certification: HP Global Partner Learning

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Updated: Sep 12, 2026

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HP HP3-X03 Exam Overview:

Certification Vendor:	HP Inc.
Exam Name:	Servicing HP ProBook Notebook Products
Exam Number:	HP3-X03
Related Certifications:	HP Notebook Service Certification HP Certified Service Technician
Real Exam Qty:	68 - 100
Passing Score:	70%
Exam Price:	USD 89 - 129
Exam Duration:	90 minutes
Exam Format:	Multiple Response, Multiple Choice
Available Languages:	English
Certificate Validity Period:	2 years
Recommended Training:	HP University Service Training HP ProBook Maintenance and Service Guides
Exam Registration:	Pearson VUE HP Inc. Registration HP Partner First Portal
Exam Way:	Web-based, non-proctored online exam; must be completed within 24 hours after purchase
Pre Condition:	Active HP Learner ID; recommended hands-on experience servicing HP notebooks; no mandatory prerequisite exam
Official Syllabus URL:	https://home.pearsonvue.com/hpi

HP HP3-X03 Exam Syllabus Topics:

Section	Weight	Objectives
Removal, Replacement & Disassembly	30%	- Disassembly sequence and tool usage - Safety precautions and ESD procedures - Replacement of internal components: memory, storage, battery - Display assembly and keyboard replacement - System board and peripheral replacement
Troubleshooting & Diagnostics	30%	- POST error codes and LED indicators - HP PC Hardware Diagnostics UEFI usage - Display, audio, and network issues - Thermal and overheating problems - Power-on and boot failure diagnosis
ProBook Product Overview & Architecture	20%	- Power system and AC/DC adapters - System architecture and component identification - BIOS, UEFI and system configuration - ProBook series models and specifications
Firmware, Software & Spare Parts	20%	- BIOS update and recovery procedures - Warranty and service policy compliance - HP spare parts ordering and identification - Driver and software installation

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