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Huawei H21-287_V1.0 Exam Overview:
| Certification Vendor: | Huawei |
|---|---|
| Exam Name: | Huawei HCSP-Presales-Service (AICC) V1.0 |
| Exam Number: | H21-287_V1.0 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Sample Questions: | Huawei H21-287_V1.0 Sample Questions |
Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation, Maintenance and Optimization | - System monitoring and troubleshooting - Performance optimization principles |
| AICC Solution Design and Deployment | - System deployment architecture - Integration with enterprise systems |
| AI Contact Center (AICC) Solution Overview | - AICC architecture and components - Core value and industry scenarios |
| Presales Service Process | - Customer requirement analysis - Solution positioning and design |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
What is the primary technical challenge when implementing "real-time speech analytics" for live call monitoring in AICC?
- A. Integrating the analytics results with the UAP.
- B. The storage requirements for the analyzed data.
- C. The high computational cost of processing audio streams simultaneously for sentiment analysis and keyword spotting.
- D. The inability of current speech-to-text engines to handle different accents.
Correct Answer: C 🗳️
In a capacity planning exercise, if the offered traffic is 20 Erlangs and the target Grade of Service (GoS) is P.
01, what does the Erlang B table tell you?
- A. You need 20 agents to handle the load.
- B. You need a number of trunks such that only 1% of calls will be blocked.
- C. The average speed of answer will be 20 seconds.
- D. The average call duration is 1 minute.
Correct Answer: B 🗳️
What does the term "codec" refer to in the context of AICC voice communications?
- A. A protocol for call control.
- B. An algorithm that compresses and decompresses digital audio data.
- C. A type of database used for storing recordings.
- D. A device for connecting to the PSTN.
Correct Answer: B 🗳️
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
- A. Preview Dialing
- B. Power Dialing
- C. Progressive Dialing
- D. Predictive Dialing
Correct Answer: A 🗳️
Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?
- A. DSCP AF21 (Assured Forwarding)
- B. DSCP EF (Expedited Forwarding)
- C. DSCP CS0 (Class Selector 0)
- D. DSCP CS7 (Class Selector 7)
Correct Answer: B 🗳️
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