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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant Exam |
| Exam Number: | EX-CON-101 |
| Available Languages: | English, Japanese, French, German, Spanish |
| Exam Price: | $200 USD |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Real Exam Qty: | 60 multiple-choice/multiple-select questions |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 1 year (requires maintenance via Salesforce certification maintenance modules) |
| Exam Format: | Multiple Choice, Multiple Select |
| Recommended Training: | Salesforce Trailhead Experience Cloud Learning Path Salesforce Experience Cloud Consultant Certification Guide |
| Exam Registration: | Salesforce Credentialing Registration Webassessor Exam Scheduling |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam or onsite test center (Pearson VUE / Kryterion Webassessor) |
| Pre Condition: | No mandatory prerequisite, but Salesforce Certified Administrator or equivalent CRM experience is strongly recommended. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
| Experience Personalization | - Audience targeting and segmentation - Salesforce CMS integration - Content personalization strategies |
| Experience Site Configuration | - Site creation and setup - Templates and branding - Navigation and structure configuration |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Experience Cloud Fundamentals | - Use cases and business value of Experience Cloud - Experience Cloud licensing and capabilities |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR systemadministrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers
A) Audience Sets
B) Page Variations
C) Audience Targeting
D) Partner User Roles
E) Branding Sets
2. Northern Trail Outfitters (NTO) offers a new product that is different in North America. EMEA, and AsiaPacific regions. Pages have been created and published for this product. The site manager has applied criteria to ensure that visibility for these product pages are applied as per the requirements for each region.
NTO further wants to control the users who see a specific page of this product by setting its visibility.
Which three visibility options are available in Experience Cloud? Choose 3 answers
A) Personal
B) Visible
C) None
D) Default
E) Audience
3. Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other users' questions on the site.
Which two Experience Cloud features should UC focus on as it starts building out the site?
Choose 2 answers
A) Public Site Connect
B) Content Delivery Network
C) Document Library Model (DLM)
D) Guest user and public access settings
4. What are two ways a question can be escalated to a case?
Choose 2 answers
A) Automatically via Case Assignment Rules
B) Automatically via process Builder by meeting specified criteria
C) Manually by users commenting ''Escalate''
D) Manually by a moderator selecting ''Escalate to Case'' in the Feed
5. Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will be collaborating with NTO's staff on their research-related submissions.
Which user visibility setting needs to be enabled at a minimum?
A) Portal User Visibility
B) Guest User Visibility
C) Site User Visibility
D) None
Solutions:
| Question # 1 Answer: B,C,E | Question # 2 Answer: C,D,E | Question # 3 Answer: B,D | Question # 4 Answer: B,D | Question # 5 Answer: C |
By Faithe
