CMQ-OE Study Areas
In general, ASQ tests a candidate's knowledge of the seven core domains listed below. Understandably, candidates are expected to be familiar with the topics prior to attempting the validation.
- Customer-Focused Organizations
This objective mainly assesses the candidate's knowledge of the different types of customers, customer segmentation, and customer relationship management including customer satisfaction and loyalty, principles for services, dealing with external and internal customers, and finally, focus group output.
- Strategic Plan Development and Deployment
This section mainly tests the understanding of strategic planning models, the business environment, and strategic plan deployment. In particular, candidates should be familiar with market forces, risk analysis, stakeholder analysis, internal analysis, the role of technology and legal factors, resource allocation and deployment, quality, and organizational performance.
- Leadership
The candidate's knowledge of leadership techniques, teamwork, organizational structures, and ASQ code of ethics will be tested here. Furthermore, the candidate's understanding of the challenges faced by leaders, the roles and responsibilities of leaders alongside managers, change management techniques, types and roles of teams, team development stages, and team evaluation will be looked at.
- Training and Development
This domain evaluates the candidate's ability to create training plans and develop training materials, use different tools along with techniques to identify training needs and assess training effectiveness.
- Supply Chain Management
Under such a topic, candidates are expected to have a sound understanding of all aspects of supply chain management. This includes supplier selection, supplier communication, supplier performance and improvement, supplier certification, and supplier logistics.
- Management Elements and Methods
This portion tests all areas of management including human resource management, finance management, risk management, and knowledge management. It also checks the candidate's knowledge of communications skills, project management, quality system, quality models, and theories.
- Quality Management Tools
There, the candidate will be tested on the various quality management tools including process improvement tools, basic management tools, innovation & creativity tools, and lean instruments. The candidate will also be expected to have a good understanding of measurement and metrics, which encompasses areas such as statistics, sampling techniques, and trend analysis.
How to book the CMQ-OE Exam
These are following steps for registering the CMQ-OE exam. Step 1: Visit to CMQ-OE Exam Registration Step 2: Signup/Login to CMQ-OE account Step 3: Search for CMQ-OE Certifications Exam Step 4: Select Date, time and confirm with a payment method
Areas Tested in ASQ CMQ/OE
The CMQ/OE evaluation validates the candidates' skills on the following topics:
- Using diverse tools that help in quality management;
- Developing and deploying a strategic plan that helps any organization improve its performance;
- Understanding the elements that are part of supply chain management;
- Managing skills and abilities, as well as developing advanced communication and project management;
- Understanding how to design an organizational structure, overpassing leadership challenges, defining teams and processes, and adhering to the ASQ Code of ethics;
- Developing training plans and identifying the most effective materials that can improve the team’s performance.
- Identifying and segmenting customers, together with managing customer relationship;
ASQ CMQ-OE Exam Overview:
| Certification Vendor: | ASQ (American Society for Quality) |
|---|---|
| Exam Name: | Certified Manager of Quality/Organizational Excellence Exam |
| Exam Number: | CMQ-OE |
| Real Exam Qty: | 180 (165 scored, 15 unscored) |
| Related Certifications: | ASQ Certified Six Sigma Black Belt (CSSBB) ASQ Certified Quality Engineer (CQE) ASQ Certified Quality Auditor (CQA) |
| Certificate Validity Period: | 3 years (recertification required) |
| Exam Price: | $485 (members) / $585 (non-members); Retake: $385 |
| Exam Duration: | 258 (4 hours 18 minutes) |
| Passing Score: | 550/750 (scaled score) |
| Available Languages: | English, Mandarin (select paper-based centers) |
| Exam Format: | Multiple-choice questions, Open-book exam, Computer-based / Paper-based |
| Recommended Training: | CMQ/OE Body of Knowledge & Handbook ASQ Official Training Courses |
| Exam Registration: | Prometric Scheduling ASQ Official Registration |
| Sample Questions: | ASQ CMQ-OE Sample Questions |
| Exam Way: | Computer-based (Prometric centers / remote proctored) or paper-based; open-book |
| Pre Condition: | 10 years of full-time work experience in relevant areas; minimum 5 years in decision-making roles; education waivers available |
| Official Syllabus URL: | https://asq.org/cert/manager-of-quality |
Preparation Materials for CMQ/OE Validation
You can succeed in passing the ASQ CMQ/OE exam if you follow an organized preparation routine and combine different training options that will help you develop the necessary skills. For example, you can try some of the following preparation options described below:
- Certified Manager of Quality/Organizational Excellence Question Bank
This material has the ID, which is QBCMQOE2020ASQ, and it is delivered in a virtual format. It includes hundreds of questions that will help you consolidate your knowledge of the tested topics and get used to the exam structure. Thus, you can simulate the test anytime, from the comfort of your home. The target audience for this e-learning material is formed of specialists or practitioners. Once you opt for this question bank, you will have access to the three sets of 165 items each for one year. After each exam simulation, you will receive the results immediately. This way, you will know exactly which areas you need to focus on. As for the prerequisites for this resource, the vendor recommends that the candidates should have experience in quality management. Finally, access to this question bank is possible if you pay a fee of $119. In case you are a member of ASQ, then you will have to pay just $109.
- ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition
This handbook has been written by Sandra L. Furterer and Douglas C. Wood and published in 2021. You can buy it for $105 in case you are an ASQ member, or for $150 if you are a non-member of this organization. This edition has been updated with the latest topics included in the ASQ CMQ/OE Body of Knowledge. Therefore, you will learn about the quality management concepts, terminology, and principles. You will also learn about the benefits that come with its application and the best practices available on the market. Also, the book is well-organized and can serve as a daily guide when you want to gain professional expertise in quality management-related topics. Besides, it includes different examples that have been adapted to the current business environment. So, it will be easier for you to apply the theoretical notions in a real-world situation.
- Certified Manager of Quality/Organizational Excellence Certification Preparation
This training is delivered in a face-to-face format and targets any candidate who wants to take the ASQ CMQ/OE exam. Overall, this course has a duration of three days. During this period, you will be exposed to different theoretical notions and practical situations that will reinforce the knowledge you have gathered so far for the ASQ CMQ/OE test. At the end of this class, you will also receive all the materials taught during training and also a copy of the fourth edition of the handbook dedicated to the ASQ CMQ/OE exam. You should consider this session as a refresher for the actual test as it doesn’t cover all the topics included in the Body of Knowledge of the actual test. So, you should complement it with additional training resources if you want to get the passing score from the first attempt. Finally, the list price for this training is $1,649. In case you are a member of ASQ, you will pay only $1,349.
Reference: http://asq.org/cert/manager-of-quality
ASQ CMQ-OE Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Management Elements and Methods | 26% | - Human Resources and Workforce Management - Communication and Organizational Dynamics - Quality Management Systems
- Financial and Resource Management |
| Strategic Plan Development and Deployment | 23% | - Strategy Deployment and Execution - Business Environment Analysis
|
| Leadership | 28% | - Teams and Team Processes
|
| Supply Chain Management | 19% | - Supplier Selection, Evaluation, and Approval - Supplier Risk and Performance Management - Logistics, Material Control, and Acceptance - Supplier Development and Partnerships |
| Quality Management Tools and Methods | 31% | - Statistical Methods and Data Analysis
|
| Customer-Focused Organizations | 22% | - Complaint Management and Service Recovery - Customer Satisfaction and Loyalty Measurement - Voice of the Customer (VOC) Collection and Analysis - Customer Segmentation and Requirements Management |
| Training and Development | 16% | - Training Needs Analysis and Planning - Training Delivery and Facilitation - Evaluation of Training Effectiveness - Curriculum Design and Material Development |
We're so confident of our products that we provide no hassle product exchange.


By Kama

