The KPI Institute C-KPIP Exam Overview:
| Certification Vendor: | The KPI Institute |
|---|---|
| Exam Name: | Certified KPI Professional Exam |
| Exam Number: | C-KPIP |
| Real Exam Qty: | 34 |
| Exam Duration: | 60 minutes |
| Exam Price: | $45.00 USD |
| Certificate Validity Period: | N/A |
| Related Certifications: | Certified KPI Practitioner (C-KPIPR) |
| Exam Format: | Multiple Choice |
| Passing Score: | 70% |
| Available Languages: | Arabic, English |
| Sample Questions: | The KPI Institute C-KPIP Sample Questions |
| Exam Way: | Online |
| Pre Condition: | None |
| Official Syllabus URL: | https://kpiinstitute.org/certification/certified-kpi-professional-and-practitioner-training/ |
The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Working with Targets | - KPI documentation processes - Targets in practice - Negative behaviors when setting - Challenges in working with targets |
| Topic 2: Understanding KPIs | - KPI lifecycle - KPI related terminology - SMART objectives decomposed |
| Topic 3: Data Gathering | - Community of Practice - KPI activation tools - Communication with data custodians - Data quality dimensions - KPI reporting data sources - Guidelines to improving - KPI activation techniques |
| Topic 4: KPI Selection | - KPI selection for organizational scorecard - KPI selection sources - KPI selection techniques |
| Topic 5: KPI Taxonomy | - KPI DNA map - Interdisciplinary systemic worldview - KPI use case scenarios |
| Topic 6: The World of KPIs | - Governance - The value added by KPIs - Organizational levels - Challenges in performance measurement - KPIs concept map |
| Topic 7: KPI Measurement | - KPI report - Change log - Data gathering communication |
| Topic 8: KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| Topic 9: KPI Documentation | - Weights and Indexes - KPI documentation process - Organizational KPI libraries development - KPI documentation form functions - KPI documentation form design |
| Topic 10: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Topic 11: KPI Typology | - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs |
| Topic 12: Data Visualization | - Scorecard and dashboard examples - Best practices in scorecard design - Best practices in dashboard design - Usability in terms of visual design - Guidelines to design efficient templates |
| Topic 13: KPI Project Coordination | - Primary and secondary data sources - The business case for KPI implementation - KPI workshop briefing pack - KPI project plan |
The KPI Institute Certified KPI Professional Sample Questions:
Which of the following KPIs will influence "Service backlog (#)"?
- A. Service complaints responded to (%)
- B. Productivity
- C. Service lead time (# / time)
- D. Revenue ($)
Correct Answer: C 🗳️
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In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
- A. Input
- B. Outcome
- C. Process
- D. Output
Correct Answer: B 🗳️
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Which of the statements represents an objective?
- A. Reach $1M in revenues by 2013
- B. Achieve 50% growth in profits
- C. All the answers
- D. Improve business profitability
Correct Answer: C 🗳️
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In which stage of the Value Flow Analysis should "Budget ($)" be allocated?
- A. Input
- B. Outcome
- C. Process
- D. Output
Correct Answer: A 🗳️
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Fill in the blank word: "A measurable expression for the achievement of a desired level of results in an area relevant to the evaluated ________'s activity."
- A. Organization
- B. Team
- C. Company
- D. Entity
Correct Answer: D 🗳️
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