Exam Code: C-C4HFSM-91
Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

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Updated: Sep 17, 2026

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SAP C-C4HFSM-91 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Application Associate - SAP Field Service Management 19Q1
Exam Number:	C-C4HFSM-91
Certificate Validity Period:	Certification valid for the respective SAP product release
Related Certifications:	SAP Customer Experience Certifications SAP Certified Application Associate - SAP Service Cloud
Exam Price:	USD 550
Real Exam Qty:	80
Available Languages:	English
Passing Score:	63%
Exam Duration:	180 minutes
Exam Format:	Multiple Response, Multiple Choice, Scenario-Based Questions
Sample Questions:	SAP C-C4HFSM-91 Sample Questions
Exam Way:	SAP Certification Hub online proctored exam or authorized SAP testing center.
Pre Condition:	No mandatory prerequisite certification. SAP recommends practical experience with SAP Field Service Management implementation and configuration.
Official Syllabus URL:	https://training.sap.com/certification/c_c4hfsm_91-sap-certified-application-associate---sap-field-service-management-19q1-g/

SAP C-C4HFSM-91 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Integration	8% - 12%	- System Connectivity 1. SAP ERP Integration 2. SAP C/4HANA Integration 3. Data Synchronization 4. API Usage
Topic 2: Administration and Configuration	8% - 12%	- System Administration 1. Company Settings 2. Permissions and Roles 3. Security Configuration 4. User Management
Topic 3: Planning and Dispatching	12% - 18%	- Resource Planning 1. Assignment Management 2. Scheduling and Dispatching 3. Skills and Availability Matching 4. Capacity Planning
Topic 4: Analytics and Reporting	8% - 12%	- Business Analytics 1. KPIs and Metrics 2. Performance Analysis 3. Dashboards 4. Operational Reporting
Topic 5: Master Data Management	12% - 18%	- Master Data Configuration 1. Equipment and Installed Base 2. Business Partners 3. Organizational Structures 4. Data Import and Maintenance
Topic 6: Business Rules and Automation	8% - 12%	- Automation Features 1. Workflow Automation 2. Business Rules 3. Notifications and Triggers
Topic 7: Customer Self-Service and Crowd Service	< 8%	- Customer Engagement 1. Self-Service Portal 2. Crowd Workforce Management 3. Customer Communication
Topic 8: Smartforms and Reporting	8% - 12%	- Forms and Documentation 1. Customer Sign-Off 2. Smartform Design 3. Template Management 4. Reporting and Output Generation
Topic 9: Mobile Field Service Execution	12% - 18%	- Mobile Application Usage 1. Workflow Management 2. Offline Capabilities 3. Time and Material Recording 4. Activity Execution

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

Question #1

Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.

A. Moment-sets
B. Workflow assignments
C. Branding
D. QR codes

Reveal Solution Discussion 0

Correct Answer: D 🗳️

Question #2

Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.

A. Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
B. Approval of material. expenses. millages or time efforts is not yet implemented
C. Technician entries can only be changed in ERP itself
D. Technicians entries are final and no adjustments can be done any more
E. You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there

Reveal Solution Discussion 0

Correct Answer: A 🗳️

Question #3

Data transmission to and from the cloud is encrypted through SSL. Determine whether this statement is True or False.

A. False
B. True

Reveal Solution Discussion 0

Correct Answer: B 🗳️

Question #4

As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.

A. Release
B. Close
C. Approve
D. Delete
E. Review

Reveal Solution Discussion 0

Correct Answer: C,D,E 🗳️

Question #5

Which functionality is possible when the smart form template is set to Translation status? Choose the correct answer.

A. The template can be exported in XML format
B. The template can be edited
C. The template can be assigned to an activity
D. The template can be assigned to an equipment

Reveal Solution Discussion 0

Correct Answer: A 🗳️

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