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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Certificate Validity Period: | Certification valid for the respective SAP product release |
| Related Certifications: | SAP Certified Application Associate - SAP Service Cloud SAP Customer Experience Certifications |
| Exam Price: | USD 550 |
| Real Exam Qty: | 80 |
| Available Languages: | English |
| Passing Score: | 63% |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based Questions |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | SAP Certification Hub online proctored exam or authorized SAP testing center. |
| Pre Condition: | No mandatory prerequisite certification. SAP recommends practical experience with SAP Field Service Management implementation and configuration. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4hfsm_91-sap-certified-application-associate---sap-field-service-management-19q1-g/ |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration | 8% - 12% | - System Connectivity
|
| Topic 2: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 3: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 4: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 5: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 6: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 7: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 8: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 9: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which aspect of the self-service configuration allows a customer to create a service required? Choose the correct answer.
A) Moment-sets
B) Workflow assignments
C) Branding
D) QR codes
2. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
B) Approval of material. expenses. millages or time efforts is not yet implemented
C) Technician entries can only be changed in ERP itself
D) Technicians entries are final and no adjustments can be done any more
E) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
3. Data transmission to and from the cloud is encrypted through SSL. Determine whether this statement is True or False.
A) False
B) True
4. As an administrator, which actions can you take on the time and Material journal tab? Choose Three correct answers.
A) Release
B) Close
C) Approve
D) Delete
E) Review
5. Which functionality is possible when the smart form template is set to Translation status? Choose the correct answer.
A) The template can be exported in XML format
B) The template can be edited
C) The template can be assigned to an activity
D) The template can be assigned to an equipment
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C,D,E | Question # 5 Answer: A |
By Clare
