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Apple 9L0-412 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X Support Essentials 10.8 (Mountain Lion) |
| Exam Number: | 9L0-412 |
| Available Languages: | English |
| Exam Format: | Scenario-based Questions, Multiple Choice |
| Related Certifications: | Apple Certified Support Professional (ACSP) |
| Sample Questions: | Apple 9L0-412 Sample Questions |
| Exam Way: | Typically delivered through Apple authorized testing centers or online proctoring (varies by region and availability). |
| Pre Condition: | Familiarity with basic Mac OS X usage and general IT support concepts is recommended. |
Apple 9L0-412 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Applications and Processes | - Application installation and management - Troubleshooting application issues - Activity Monitor and process management |
| Topic 2: System Troubleshooting | - System logs and diagnostics - Performance troubleshooting - Startup and boot issues |
| Topic 3: User Accounts and Security | - Password policies and authentication - User account types and management - File and system permissions |
| Topic 4: File Systems and Storage | - File system structure in OS X - Disk Utility and storage management - File sharing and permissions |
| Topic 5: Network Configuration and Services | - Network setup and configuration - Wi-Fi and Ethernet troubleshooting - Sharing services and connectivity |
| Topic 6: Installation and Configuration | - System setup and initial configuration - Software updates and system maintenance - OS X 10.8 installation methods and requirements |
Apple OS X Support Essentials 10.8 Sample Questions:
Question #1
Review the screenshot, and then answer the question below.
If you click Delete User in the dialog shown above, what will happen to James White's home folder?
- A. It will be moved to the Trash.
- B. "Deleted" will be appended to the home folder name, and its permissions will be changed to allow administrator user access only.
- C. It will be deleted immediately, without being moved to the Trash.
- D. "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.
Correct Answer: C 🗳️
Question #2
Why might you prefer to shut down and then start up a Mac you are troubleshooting, rather than simply selecting Restart from the Apple menu?
- A. Because OS X archives errors from the session to the log only during a shutdown.
- B. Because the Mac does a full POST on startup only after a shutdown.
- C. Because OS X loads a clean user session on startup only after a shutdown.
- D. Because OS X performs disk checks on startup only after a shutdown.
Correct Answer: B 🗳️
Question #3
On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?
- A. Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
- B. Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
- C. Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name & Extension, deselect the option "Hide extension," and click Change All.
- D. Choose Show View Options from the View menu, and select the option "Show all filename extensions."
Correct Answer: B 🗳️
Question #4
Which statement best describes how Time Machine stores files from an OS X Mountain Lion computer, when backing up to a directlyconnected FireWire hard disk drive?
- A. Each file is saved to the external hard disk once. File changes are stored in a database on the external hard disk.
- B. Each file is rewritten to the external hard disk during each backup.
- C. Each file is saved to the external hard disk once. Files that do not change between backups are represented by hard links to save space.
- D. Each file is saved to the external hard disk once. Files that do not change between backups are represented by symbolic links to save space.
Correct Answer: C 🗳️
Question #5
Which statement is true of ALL THREE buses: USB, FireWire, AND Thunderbolt?
- A. An Intel-based Mac can start up into target disk mode using this bus.
- B. The bus can host at least 64 peripherals.
- C. An Intel-based Mac can start up from a drive on this bus.
- D. The bus can operate at speeds of at least 4 Gbps.
Correct Answer: C 🗳️
By Benjamin
