Exam Code: 920-020
Exam Name: MCS 5100 Ris.4.0 Installation & Commissioning
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification

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Nortel 920-020 Exam Overview:

Certification Vendor:	Nortel Networks
Exam Name:	MCS 5100 Ris.4.0 Installation & Commissioning
Exam Number:	920-020
Passing Score:	70%
Exam Format:	Multiple Choice
Exam Duration:	90 minutes
Related Certifications:	Nortel Certified Technology Specialist (NCTS)
Exam Price:	$150–$200 USD
Available Languages:	English
Real Exam Qty:	60-100
Certificate Validity Period:	2 years
Recommended Training:	Nortel Official MCS 5100 Ris.4.0 Installation & Commissioning Course
Exam Registration:	Prometric Registration (historical)
Exam Way:	Proctored at Prometric testing centers
Pre Condition:	Basic knowledge of IP networking, VoIP, and Nortel MCS 5100 platform; no formal prerequisite exam required
Official Syllabus URL:	https://en.wikipedia.org/wiki/Nortel_Certifications

Nortel 920-020 Exam Syllabus Topics:

Section	Weight	Objectives
Verification & Testing	15%	- Call flow and feature testing - System health checks and diagnostics - Performance and capacity validation
Basic Troubleshooting & Maintenance	10%	- Common installation/configuration issues - Log review and error analysis - Backup and restore procedures
Configuration & Commissioning	30%	- SIP trunking and call processing setup - IP network configuration - Service provisioning and subscriber management - Integration with supporting systems
Installation Procedures	25%	- Hardware installation and cabling - Software installation and license activation - Site preparation and environmental requirements
MCS 5100 System Overview & Architecture	20%	- Network and SIP protocol fundamentals - Hardware components and chassis - Software architecture and release 4.0 features

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