Cisco 642-165 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Unified Communications Contact Center Express Implementation (UCCX) |
| Exam Number: | 642-165 |
| Certificate Validity Period: | Retired (no longer offered) |
| Exam Duration: | 90 minutes |
| Exam Price: | $250 USD (historical estimate) |
| Related Certifications: | Cisco Certified Network Professional (CCNP) Collaboration Cisco Unified Contact Center Express |
| Exam Format: | Simulation-based questions, Multiple choice |
| Available Languages: | English |
| Recommended Training: | Cisco Unified Contact Center Express Training Resources |
| Exam Registration: | Cisco Certifications Portal |
| Sample Questions: | Cisco 642-165 Sample Questions |
| Exam Way: | Proctored exam (historically Pearson VUE test center delivery) |
| Pre Condition: | Recommended experience with Cisco Unified Communications Manager (CUCM) and basic networking knowledge; CCNA Voice or equivalent knowledge is typically expected. |
| Official Syllabus URL: | https://www.cisco.com |
Cisco 642-165 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - System logs and diagnostics - Performance monitoring - Common deployment issues |
| Agent and Supervisor Desktop Configuration | - Cisco Agent Desktop (CAD) configuration - Agent skills and team configuration - Call distribution and queues |
| UCCX Architecture and Components | - Cisco Unified Contact Center Express system architecture - Integration with Cisco Unified Communications Manager (CUCM) - High availability and redundancy concepts |
| Call Routing and Scripting | - Cisco Unified CCX Editor scripting basics - IVR design and call treatment - Call flows and triggers |
| Reporting and Monitoring | - Supervisor dashboards and analytics - Real-time monitoring tools - Historical reporting |
| Installation and Initial Configuration | - Basic system configuration - UCCX installation process and prerequisites - Licensing and service activation |
We're so confident of our products that we provide no hassle product exchange.


By Alvis

