Exam Code: 132-S-715.2
Exam Name: Specialist - Interaction Center/Operational Analyst Design and Implement Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist

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Updated: Sep 16, 2026

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Avaya 132-S-715.2 Exam Overview:

Certification Vendor:	Avaya
Exam Name:	Specialist - Interaction Center/Operational Analyst Design and Implement Exam
Exam Number:	132-S-715.2
Certificate Validity Period:	2 years
Available Languages:	English
Real Exam Qty:	75-100
Passing Score:	70-75%
Related Certifications:	Avaya Certified Specialist - Interaction Center
Exam Price:	$125-$175 USD
Exam Format:	Multiple Response, Multiple Choice
Exam Duration:	90-120
Recommended Training:	Avaya Official Training Courses Avaya Interaction Center Documentation
Exam Registration:	Pearson VUE Avaya Learning Center
Exam Way:	Proctored online or on-site at authorized testing centers
Pre Condition:	Basic knowledge of Avaya contact center solutions, telephony concepts, and IP networking; recommended prior experience with Interaction Center environment
Official Syllabus URL:	https://www.avaya.com/en/support/certification/

Avaya 132-S-715.2 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security & Licensing	10%	- Compliance considerations - License management - Security best practices
Topic 2: Operational Analyst Configuration	25%	- User and role management - Access control and permissions - Workgroup and skill setup
Topic 3: Maintenance & Troubleshooting	15%	- System monitoring and logging - Common issues and resolution - Backup and restore procedures
Topic 4: Design & Implementation	30%	- Installation and commissioning procedures - Integration with telephony infrastructure - Call flow design and scripting - Database and reporting configuration
Topic 5: Avaya Interaction Center Architecture	20%	- Software and hardware requirements - System components and topology - Deployment models

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