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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. When communicating with a customer using email you should:

A) Read through the email before sending.
B) All of the above.
C) Make sure the email title lets the person know what it is about.
D) Keep the email courteous, short and to the point.

2. The use of the internet for communicating with customers is:

A) Quickly communicates with customers.
B) All of the above.
C) A 24/7 way of gathering customer information.
D) Inexpensive to use.

3. Frequent interruptions:

A) Help to get a lot of things done at once.
B) Are a common time wasting activity.
C) Can help you to make the most of your time.
D) Help when working with colleagues.

4. Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A) Contrasting services.
B) Standardising.
C) Benchmarking.
D) Comparing.

5. When communicating with a customer using a letter you should:

A) All of the above.
B) Be courteous.
C) Sign the letter yourself.
D) Read through the letter before sending.

Solutions: