We're so confident of our products that we provide no hassle product exchange.
The Beryl Institute CPXP Exam Overview:
| Certification Vendor: | The Beryl Institute |
| Exam Name: | Certified Patient Experience Professional (CPXP) Exam |
| Exam Number: | CPXP |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple-choice questions, 135 scored + 15 unscored pretest items |
| Real Exam Qty: | 150 |
| Available Languages: | English |
| Passing Score: | 500 out of 800 |
| Certificate Validity Period: | 3 years |
| Exam Price: | $475 |
| Recommended Training: | CPXP Handbook CPXP Preparation Course |
| Exam Registration: | Official Registration |
| Sample Questions: | The Beryl Institute CPXP Sample Questions |
| Exam Way: | Online proctored or onsite at authorized testing centers |
| Pre Condition: | Minimum 3 years of professional experience in patient experience-related role; or 30 Patient Experience Continuing Education credits if less experience |
| Official Syllabus URL: | https://theberylinstitute.org/cpxp-exam-overview/ |
The Beryl Institute CPXP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organizational Culture and Leadership | 26% | - Building supportive culture and capability - Aligning governance and resources - Advancing the profession and practice - Leading experience strategy and vision |
| Partnership and Advocacy | 29% | - Building partnerships with stakeholders - Promoting person-centered care principles - Engaging patient and family voices - Advocating for patient rights and values |
| Measurement and Analysis | 23% | - Analyzing and interpreting results - Designing and implementing experience measurement - Reporting findings and driving improvement - Collecting and validating feedback data |
| Design and Innovation | 22% | - Integrating experience into design - Evaluating impact of changes - Innovating processes and services - Co-designing solutions with patients and families |
The Beryl Institute Certified Patient Experience Professional Sample Questions:
1. Which BEST describes a team that has reached consensus?
A) All team members are involved in the final solution and are committed to supporting the decision.
B) At least 90% of the team members totally agree with the decision.
C) At least 90% of the team members felt included and participated in discussions, sharing their opinions about the issue.
D) All team members answer that they are happy with the decision.
2. What is the collective focus of social capital?
A) How people relate to one another
B) How improvement projects are identified
C) Identifying and recognizing individual performance
D) Increasing volume of business
3. A manager overseeing a renovation project would like to ensure the project meets the overall needs and objectives for which it is being designed. Who is the MOST important member of the design team?
A) Unit medical director
B) Chief financial officer
C) Patient family advisor
D) Project manager
4. Which of the following two stakeholder groups should a patient experience professional organize when using an experience-based co-design (EBCD) approach to initiate a system-level quality improvement effort in expanding culturally diverse service efforts?
A) Focus Group 1: Community leaders within the health system ' s service area footprint Focus Group 2: Union representatives of health system employees
B) Focus Group 1: Quality improvement leadership
Focus Group 2: EBCD task force and individual contributors
C) Focus Group 1: Representative sample of health system board members
Focus Group 2: Representative sample of health system leaders
D) Focus Group 1: Representative sample population of patient and family members Focus Group 2: Representative sample population of healthcare providers
5. In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?
A) Convenience for scheduling and medication refill
B) The ability to track patient movements and deliver targeted advertisements
C) The ability to write unlimited complaints
D) Widespread accessibility and exchange of data
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: D |
By Julian
